Why am I unable to use my discount?

There're a few possible reasons why your discount could be invalid:

1. The code has expired Check the expiry date of the code, as some of them run for a limited time or expire after a set period.

2. Did you meet the minimum spending requirement? There might be a minimum spend requirement and/or on selected product categories.

3. Product exclusions from promo codes Discounts are not applicable on Sale items (unless specified).

4. Do you need to be logged in? Some promo codes will require you to be logged in to redeem the discount.

5. Did you apply the promo code to the correct field? Promo codes should be applied to the 'Gift card or discount code' field at checkout.

6. Has this promo already been used? Some promo codes might have restrictions on the number of times it can be used.

7. Can't find your promo code here? For any other promo codes sent via our newsletters, please double-check the terms and conditions in your email. If you're absolutely sure you've fulfilled the terms and conditions of the discount and still have trouble using it, please drop us a message here with a screenshot of the error message!

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• I placed my order but forgot to use my discount code, what should I do?

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• How to apply a promo code?

  Enter the promo code at checkout You need to enter the code exactly as it was given to you, without any spaces. Type or copy and paste the code into the 'Gift card and discount code' box. Once you've entered the code, click on 'Apply' and it will add ...

• Where can I get a promo code to use on my order?

  - We understand that our customers like to get their hands on a great deal from time to time. It's worth checking the website as we're always running great promos where you can grab yourself a steal. - If it's a discount code that you're after - we ...

• Can I use more than one promo code on my order?

  You can only use one per order – this includes our free delivery codes.